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Delivering Happiness: A Path to Profits, Passion, and PurposeDelivering Happiness: A Path to Profits, Passion, and Purpose
UnMarketing: Stop Marketing. Start Engaging.UnMarketing: Stop Marketing. Start Engaging.
UnMarketing: Stop Marketing. Start Engaging.UnMarketing: Stop Marketing. Start Engaging.
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our LivesYour Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
The Mesh: Why the Future of Business Is SharingThe Mesh: Why the Future of Business Is Sharing
Heartselling: The Seven Magnets to Attract CustomersHeartselling: The Seven Magnets to Attract Customers
Strategy from the Outside In : Profiting from Customer ValueStrategy from the Outside In : Profiting from Customer Value
Lists That Saved My Business: From the Best Selling Author of Lists That Saved My Business: From the Best Selling Author of "Lists That Saved My Life"
Mr. Shmooze: The Art and Science of Selling Through RelationshipsMr. Shmooze: The Art and Science of Selling Through Relationships
Corporate Blogging For Dummies<sup>?</sup>Corporate Blogging For Dummies?
 

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Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone. Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.
Author: Mitch Joel

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Rating: 4.5 out of 5 stars 53 reviews
Sales Rank: 83,246
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ASIN: 0446548235
Publication Date: September 7, 2009
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The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
Author: Matt Oechsli

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Rating: 4.5 out of 5 stars 11 reviews
Sales Rank: 74,075
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ASIN: 0471703230
Publication Date: December 27, 2004
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Author: John R. DiJulius III

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Rating: 5.0 out of 5 stars 27 reviews
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ASIN: 0814471714
Publication Date: January 28, 2003
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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners (Culinary Institute of America) Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners (Culinary Institute of America)
Author: The Culinary Institute of America

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ASIN: 0470197404
Publication Date: May 4, 2009
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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Authors: James L. Heskett, W. Earl Sasser, Joe Wheeler

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ASIN: 1422110230
Publication Date: December 8, 2008
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Get More Referrals Now! Get More Referrals Now!
Authors: Bill Cates, Bill Cates

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Rating: 5.0 out of 5 stars 23 reviews
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ASIN: 0071417753
Publication Date: March 19, 2004
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Customer Relationship Management: A Databased Approach Customer Relationship Management: A Databased Approach
Authors: V. Kumar, Werner Reinartz

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Rating: 5.0 out of 5 stars 2 reviews
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Publication Date: June 13, 2005
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Lists That Saved My Business: From the Best Selling Author of Lists That Saved My Life Lists That Saved My Business: From the Best Selling Author of "Lists That Saved My Life"
Authors: Angel Tuccy, Eric Reamer

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Answering the Ultimate Question: How Net Promoter Can Transform Your Business Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Authors: Richard Owen, Laura L. Brooks PhD

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ASIN: 0470260696
Publication Date: November 24, 2008
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Authors: Bill Price, David Jaffe

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ASIN: 0470189088
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