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Delivering Happiness: A Path to Profits, Passion, and PurposeDelivering Happiness: A Path to Profits, Passion, and Purpose
UnMarketing: Stop Marketing. Start Engaging.UnMarketing: Stop Marketing. Start Engaging.
UnMarketing: Stop Marketing. Start Engaging.UnMarketing: Stop Marketing. Start Engaging.
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our LivesYour Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
The Mesh: Why the Future of Business Is SharingThe Mesh: Why the Future of Business Is Sharing
Heartselling: The Seven Magnets to Attract CustomersHeartselling: The Seven Magnets to Attract Customers
Strategy from the Outside In : Profiting from Customer ValueStrategy from the Outside In : Profiting from Customer Value
Lists That Saved My Business: From the Best Selling Author of Lists That Saved My Business: From the Best Selling Author of "Lists That Saved My Life"
Mr. Shmooze: The Art and Science of Selling Through RelationshipsMr. Shmooze: The Art and Science of Selling Through Relationships
Corporate Blogging For Dummies<sup>?</sup>Corporate Blogging For Dummies?
 

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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Author: Jeanne Bliss

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Rating: 5.0 out of 5 stars 16 reviews
Sales Rank: 58,673
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ASIN: 1591842956
Publication Date: October 15, 2009
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Author: Renee Evenson

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ASIN: 0814472907
Publication Date: September 2, 2005
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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Author: Peter Venison

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ASIN: 0595367267
Publication Date: December 20, 2005
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The Designful Company: How to build a culture of nonstop innovation The Designful Company: How to build a culture of nonstop innovation
Author: Marty Neumeier

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ASIN: 0321580060
Publication Date: December 26, 2008
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
Authors: Gabe Zichermann, Joselin Linder

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ASIN: 0470562234
Publication Date: March 29, 2010
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Customer Service: A Practical Approach (5th Edition) Customer Service: A Practical Approach (5th Edition)
Author: Elaine K. Harris

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Publication Date: June 28, 2009
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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
Authors: Stephen C. Lundin, John Christensen, Harry Paul, Phillip Strand

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CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series) CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series)
Author: Paul Greenberg

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Total Responsibility Management: The Manual Total Responsibility Management: The Manual
Author: Sandra Waddock; Charles Bodwell; Jennifer Leigh

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ASIN: 1874719985
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Author: Robert Spector

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Rating: 4.0 out of 5 stars 4 reviews
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UnMarketing: Stop Marketing. Start Engaging.UnMarketing: Stop Marketing. Start Engaging.
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