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UnMarketing: Stop Marketing. Start Engaging.UnMarketing: Stop Marketing. Start Engaging.
UnMarketing: Stop Marketing. Start Engaging.UnMarketing: Stop Marketing. Start Engaging.
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our LivesYour Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
The Mesh: Why the Future of Business Is SharingThe Mesh: Why the Future of Business Is Sharing
55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers
Retail Hell: How I Sold My Soul to the StoreRetail Hell: How I Sold My Soul to the Store
Starting your own Medical Marijuana Deliver Service: The Mobile Caregiver's HandbookStarting your own Medical Marijuana Deliver Service: The Mobile Caregiver's Handbook
Tourist Customer Service Satisfaction: An Encounter Approach (Advances in Tourism)Tourist Customer Service Satisfaction: An Encounter Approach (Advances in Tourism)
Lists That Saved My Business: From the Best Selling Author of Lists That Saved My Business: From the Best Selling Author of "Lists That Saved My Life"
Interior Design Clients: The Designer's Guide to Building and Keeping a Great ClienteleInterior Design Clients: The Designer's Guide to Building and Keeping a Great Clientele
 

Customer Service

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What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Author: Anthony Ulwick

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Rating: 4.5 out of 5 stars 19 reviews
Sales Rank: 37,046
Category: Book
ASIN: 0071408673
Publication Date: August 16, 2005
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Be Our Guest: Perfecting the Art of Customer Service Be Our Guest: Perfecting the Art of Customer Service
Author: Ted Kinni

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Rating: 5.0 out of 5 stars 19 reviews
Sales Rank: 69,157
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ASIN: 0786853948
Publication Date: June 1, 2003
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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
Authors: Michael Treacy, Fred Wiersema

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Rating: 4.5 out of 5 stars 34 reviews
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ASIN: 0201407191
Publication Date: January 10, 1997
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
Author: Robert Bacal

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Rating: 3.5 out of 5 stars 10 reviews
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ASIN: 007144453X
Publication Date: December 29, 2004
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Customer Service: Career Success Through Customer Loyalty (5th Edition) Customer Service: Career Success Through Customer Loyalty (5th Edition)
Author: Paul R. Timm

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ASIN: 0135063973
Publication Date: January 13, 2010
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Sales and Service for the Wine Professional Sales and Service for the Wine Professional
Author: Brian K. Julyan

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Rating: 4.0 out of 5 stars 15 reviews
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ASIN: 1844807894
Publication Date: April 25, 2008
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Customer Relationship Management, Second Edition Customer Relationship Management, Second Edition
Author: Francis Buttle

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ASIN: 1856175227
Publication Date: October 28, 2008
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Managing Customer Relationships: A Strategic Framework Managing Customer Relationships: A Strategic Framework
Authors: Don Peppers, Martha Rogers

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ASIN: 047148590X
Publication Date: April 19, 2004
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Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Authors: Carl Sewell, Paul B. Brown

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Rating: 4.5 out of 5 stars 41 reviews
Sales Rank: 89,861
Category: Book
ASIN: 0385504454
Publication Date: November 2002
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Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh
Authors: Stephen C. Lundin, John Christensen, Harry Paul

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Rating: 4.0 out of 5 stars 23 reviews
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ASIN: 0786868163
Publication Date: January 2, 2003
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